In a strategic move to enhance communication efficiency and safety, Delhivery, India’s largest fully integrated logistics provider, has partnered with Truecaller, the global platform for contact verification and spam blocking. This collaboration aims to leverage Truecaller’s Customer Experience Solution to streamline communication for Delhivery’s extensive customer base of over 33,000 businesses.
Building Trust with Verified Caller ID
One of the key challenges in logistics is establishing trust during customer interactions, especially with issues like missed calls and lack of context. Delhivery will address this by adopting Truecaller’s Verified Business Caller ID solution. This feature displays the company name, logo, and verification badge on outgoing calls, allowing customers to easily identify legitimate communication from Delhivery.
Kapil Bharati, CTO at Delhivery, stated, “Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers. The Truecaller Verified Business Caller ID solution helps us provide a better experience to our customers and our delivery executives, while reducing the risks of fraud and spam.”
Enhancing Context with Personalized Call Reasons
Delhivery will also utilize Truecaller’s Call Reason capability to provide customers with greater context about each interaction. By integrating Truecaller’s dynamic APIs, Delhivery can customize call reasons for every delivery request. This personalized approach ensures transparency and relevance in communication, which is crucial given Delhivery’s partnerships with major brands like Nykaa and Flipkart.
Promoting Efficiency and Fraud Reduction
The Verified Business Caller ID solution is expected to significantly boost call efficiency for Delhivery while reducing instances of phone fraud and scams. This added layer of safety is a key benefit for customers in an increasingly digital logistics landscape.
Priyam Bose, Global Head GTM & Developer Products at Truecaller, commented, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognise legitimate calls and provide significant value and protection to consumers. We are ecstatic to collaborate with Delhivery, as the partnership aligns with our commitment to enhancing the customer experience and providing secure communication across the logistics ecosystem.”
A Shared Vision for Trusted Communication
The Delhivery-Truecaller partnership reflects a shared commitment to transforming customer communication in the logistics industry. By setting new standards for trust and transparency, this collaboration aims to enhance the overall customer experience and drive greater efficiency in logistics operations.
As Delhivery continues to expand its reach across 18,700+ pin codes in India, this integration with Truecaller positions the company to deliver an even higher caliber of service to its diverse customer base. With enhanced safety and contextual communication, Delhivery is set to strengthen its leadership position in the dynamic logistics space.
